Refund Policy

1. Service fees vs income tax refunds

This policy covers the service fee you pay to MyITRdesk. It does not cover any income tax refund from the Income Tax Department — that refund amount and processing time are decided and processed solely by the Department.

2. Before work begins

If you cancel before we begin preparing your computation (i.e., before document review work has started), you are eligible for a refund of the service fee, less any payment-gateway charges.

3. After work begins

Once document review or computation work has started, fees are non-refundable to the extent of work performed. Where only part of the work is completed, we may, at our discretion, refund a proportionate amount.

4. Package upgrades

If your case is more complex than the package selected (for example, capital gains, business income, F&O, crypto, foreign assets or NRI status), a revised fee applies. If you choose not to proceed at the revised fee, the refund will be assessed based on work already performed.

5. How to request a refund

Email support@myitrdesk.com with your order number and reason. We aim to respond within a reasonable time. Approved refunds are processed to the original payment method.

6. Note

Refund amount and processing time for any income tax refund are subject to Income Tax Department processing and are outside our control.